Return A Product
If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it in new, pristine condition for a full merchandise refund within 45 days of your purchase.
How to Make a Return
1. Simply include a copy of your packing slip or invoice (click on “View Order History” to select the applicable invoice) with your return and provide us the following information:
- Part #/quantity being returned.
- Reason for return. If your product is defective, please call our Technical Support Team to obtain a Return Authorization # at 800-338-0531.
- Custom cut cable/wire, carpet, grill cloth, and tubing (samples are available upon request in order to evaluate for proper application. Shipping charges apply.)
- Let us know if you would like a refund or an exchange.
- Daytime phone # where we can contact you in the event further information is needed to complete your refund/exchange.
2. Insure your return for the merchandise value and ship to:
Attention Returns Department
725 Pleasant Valley Drive
Springboro, Oh, 45066
Most returns processed in 3-4 business days.
Please note some returns may require extended processing days
for technical evaluation, peak times, etc.
3. Review our Return Terms and Conditions for complete return policy details. Our Customer Service team is happy to help if you have any questions. Email [email protected] or call 800-338-0531.