If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it in new condition for a full merchandise refund excluding S&H within 45 days of your purchase. We will promptly issue a refund, credit, or exchange, whichever you prefer! Please take a moment to review our Merchandise Returns Terms and Conditions below.

All our products are returnable with the following few exceptions:

• Special order items


• Special order quantities


• Books (once seal is broken)


• CD’s (once seal is broken)


• Instructional video tapes (once seal is broken)


• Software (once seal is broken)


• Custom cut cable/wire, carpet, grill cloth, and tubing (we are happy to make samples available to you upon request so that you may evaluate for your application. Shipping charges apply.)


• We ask that you not return products with signs of use. (i.e. mounting marks/scratches solder on the connectors, sealing caulk, dirt, and sawdust or other debris, extreme odors such as cigarette smoke.)


• Speakers with burned voice coils (distinct burn odor, discolored/black spider around base of cone.)

If your new merchandise return is over $250, simply email customerservice@parts-express.com to obtain a return authorization #. We will happily provide a full refund on new merchandise when accompanied by all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (grills, screws, etc.), and printed material (booklets, manuals, instructions, etc.) Should we have to replace the items noted, regretfully, we must deduct any fees imposed to us by our supplier from the refund amount.

While all our products carry a minimum 90-day warranty against defects, some products are warranted through the manufacturer and may require return shipment, postage paid, directly to the manufacturer. You may review detailed warranty instructions for your merchandise on the product detail page at our website. If the warranty is thru Parts Express, our Technical Support Team is available at tech@parts-express.com to issue your return authorization #. Defective returns are evaluated upon receipt. Naturally, we cannot refund defective merchandise as a result of mishandling, misuse, or improper application.

Package your merchandise to protect it from damage in transit to Parts Express (or the manufacturer) and return postage-prepaid. Insure the package for the value of the product. In the event the merchandise is damaged in transit to Parts Express, you may file a claim with your carrier. We will hold the merchandise for up to 60 days, unless you instruct us differently, while your claim is in process. Please note that insufficient packaging may be cause for some shippers to deny damage claims.

Click here to complete our easy on-line return form (requires invoice #, customer ID#, and ship-to zip code.) Or, click here to download a blank return form. Just print and include the form with your return. We will process your return merchandise. Notice: Parts Express does not maintain a record of your confidential credit card information. For refunds or exchange charges you wish to apply to a credit card, write your credit card number and expiration date on your return form. Credit card purchases are processed as a store credit on file when a credit card number is not provided with the return.

In the unlikely event you receive damaged merchandise, report it within 5 days of delivery to customerservice@parts-express.com so that we can expedite a damage claim with the carrier. Please note that carriers will not accept damage claims beyond 5 days of delivery. Retain all outer cartons, boxes, packing material, and labels until the claim has been completed. We will ship an immediate no-charge replacement order when the claim is approved.