Replacing my part without a hassle reminded me of my youth, when America was America, and people stood behind their products and workmanship. I am very pleased with the outcome of my customer service experience.
David C, Greenville NC - October 2013
Parts Express is a #1 with me. Never need to shop elsewhere!!
John B, Fairhope PA - October 2013
I have yet to encounter a rep who was anything less than courteous and professional. I also appreciate the low time spent on hold during any phone call I make to you. All in all, PE is a great company to do business with. Thanks!
Brian K, Lawrence KS - October 2013
I wish ALL companies treated their customers like this!!
Thomas P, Atlantic Beach FL - October 2013
Parts Express is tough to beat. I appreciate their good customer service.
Mark B, Fort Wayne IN - October 2013
I am very pleased with the integrity of the company and their desire to take care of their customers.
Eldon R, Vancouver WA - September 2013
Parts Express once again delivered exceptional customer service. You guys are GREAT! I've been a happy customer for 10 years and I will be for another 10 years. Thank you!
David B, Boulder CO - September 2013
Prompt, courteous attention to my email. Quick technical help. No questions asked for replacement of a defective component. Doesn't get much better.
Norbert F, The Woodlands TX - September 2013
I highly recommend Parts Express for top notch service and quality products.
Jeff D, Benton City WA - September 2013
Absolutely perfect service! My most sincere congratulations. Sent an email, and the next day a brand new unit had been shipped. I would definitely choose Parts Express as my supplier again!
Andrea B, Seregno Italy - September 2013
Greatest customer service I've had the pleasure of dealing with. Will definitely only shop here for all my electronic needs and recommend to all.
Jose D, Richmond Hill NY - August 2013
You guys are amazing. The best customer service, hands down.
Steven B, Tacoma WA - August 2013
Seems like P.E. has hired a great group of people. I have had a full range of services from speaker repair to technical questions, and always receive a fast and helpful response. Always easy to do business with P.E.
Dirk B, Lompoc CA - August 2013
A tremendous example of wonderful customer service. Thanks Parts Express. I am happy to spread the word of your excellent service.
Toby G, Winnfield LA - August 2013
I did not receive my order on time, but it was not your mix up. While it was not your error, you immediately shipped out another complete order which did arrive on time. Though it was a relatively small order, you treated me with the same respect as a bigger buyer. I am very impressed and delighted and have every expectation of a long relationship with Parts Express. Kudos guys and thank you so much for your hard work.
Willie K, Waco TX - August 2013
I only dream that other retailers would learn from their role model.
Charles S, Tenefly NJ - July 2013
I was VERY impressed by the level of service that your company provides. From the speediness of the order, to the free catalog and gift, to the return and replacement process. The gentleman that I worked with on my defective unit was so pleasant and acted immediately to remedy the problem. I will gladly shop with you again.
Ed S, Louisville KY - July 2013
Received a follow-up call from an actual human to confirm that my order change had been placed. Who does that anymore? Fantastic customer service!
Kevin W, Portland OR - July 2013
I can't believe how well I was treated. I expected all kinds of push-back regarding exchanging a defective driver. I got the opposite. I can't believe how easy the process was. They couldn't have made it any easier. No RA #, no return shipping cost, no partial replacement cost. I'm buying everything I need for speaker building from Parts Express from now on.
Don M, Comstock Park MI - July 2013
Keep up the great work! You people are awesome! Patient Awesome Real Terrific Sexy Elegant Xenial Prestigious Rare Educated Super Saviors
Moe A, Katy TX - July 2013
What a nice surprise that a company these days understands the value of customer relations and service. I will be happy to use and recommend you to others for all my electronic needs.
Mark T, Woodbridge VA - June 2013
Bravo for the 110% effort and for thoroughly resolving my issue. Parts Express cares about its customers.
Pete B, Endicott NY - June 2013
Customer service as good as Amazon and Newegg, if not better.
Nicholas S, Edwardsville IL - June 2013
Parts Express is a very professional organization from top to bottom. Every single dealing I have had with this company has been excellent and inspires confidence.
Don E, Paso Robles CA - June 2013