Parts-Express.com - Site Help: We offer help regarding shopping, security, express ordering, part numbers, and so much more

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3/1/10 – 4/30/10

Parts Express brings you the same top quality service and dedication to complete customer satisfaction with this ever-growing web site. We have outlined here general help information with each facet of our website. If the information here does not fully answer all your questions please email us at service@parts-express.com directly and we will respond quickly and completely to your needs.

Shopping
The web site uses one of the most advanced shopping systems available. It allows you to browse our full catalog of products online. All you have to do is to click on the "ADD TO BASKET" button associated with an item to add it to your order. Then once you placed at least one item on order you may view your basket contents anytime by clicking the "SHOPPING CART" button on the top of all pages. The "SHOPPING CART" page will allow you to modify your order, delete an item from your order or to go to order checkout to finalize your purchase.

Security
This web site incorporates SSL Encryption so if you purchase by Credit Card your information is protected with the strongest protection available today. You can order with confidence and with peace of mind. We pledge to keep your personal information private, and will not sell or rent your information to any outside company or agency. Please read our Security/Privacy Statement located in a link at the bottom of this page.

Express Ordering
For our customers who know exactly what they want to purchase they can simply input the Parts Express Part Number in our "part number search" located at the top of the navigation column. This will pull up the individual product page for that item with a high resolution picture of the product and the most current pricing along with our quantity discount pricing levels. Simply use the "ADD TO BASKET" button to add it to your order. To order multiple items in your order just repeat that process. The order is not submitted until you select the "Check Out" button.

Part Number/Keyword Search
To see the most up-to-date pricing, images and full description of the product, just enter in the Parts Express Part Number or Keyword(s) into the search box and click "go". The Keyword search looks for matches of ALL WORDS you enter into this field. The search program looks for word matches from the product names and full descriptions of all our products. The more terms you include in your search the more specific of a match the program will find.

Browse Categories
The Parts Express website is broken down into 20 main product categories (from Audio Accessories to Wire/Cable) located on the left side of the page in the navigation column. Each product is listed in the most appropriate main category. Each category will have product highlights, category overview and links to featured manufacturers products.

Subcategories
Each Main Category will be broken down into numerous subcategories to make finding the products you are looking for very easy. These subcategories will be displayed on the right side of the page. Some of these subcategory links will pull up product listings or additional indexes of that subcategory.

Brand Name Search
By using our Brand Name Look-up dropdown search function you will be able to pull up every product we carry relating to that specific brand. We also have direct links to featured manufacturers products in the overview section on each individual category pages.

Product Highlights
Each category main page will feature showcase product in our Product Highlight areas. These products are being highlighted because of their tremendous value and popularity.

Email Sales Flyer Signup
We invite you to subscribe to the Parts Express Newsletter. You will be kept abreast of New Product Announcements, Online Sales and Product Specials, Technical Tips, Industry News and Parts Express Happenings. Subscribing and un-subscribing is easy.

Print Catalog
We will gladly mail you our latest full color catalog by simply filling in your mailing information. Catalogs are sent US Postal bulk mail and take 7 to 10 days to arrive. If you live outside of the United States please send $5.00 to cover postage (you will receive a coupon for $5.00 off of your first order with your catalog).

Printable Forms
If you'd like to fax/mail orders offline (for payment by personal check, money order, etc.), apply for wholesale status, credit account or company check approval, you can click here to download the appropriate forms.

"Tech Talk" Technical Discussion Board
We are very proud offer the Parts Express Technical Discussion Forum to our customers. Technicians and engineers nationwide use this board to discuss tough issues relating to electronics every day. Our technical staff also monitors the discussions on a daily basis and we invite you to ask your questions right here online. You can also use the "search" function to see if others have already discussed your issue. Visit it often to stay abreast of the latest in technical advances.