Parts Express.com - Security / Privacy Policy

Your Privacy & Security Matter to Parts Express

At Parts Express, we are committed to protecting your privacy and handling every transaction with the utmost security measures in effect. We use the information you supply to process orders and to provide you with the best possible shopping experience. Please read on for more detail about our privacy/security policies.

How does Parts Express protect customer information?

When you place orders or access your order information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will Part Express disclose the information it collects to outside parties?

Parts Express does not sell, trade or rent your personal information to others. All information gathered from purchases, surveys, newsletter sign ups and other online activities are used by Parts Express to track sales, maintain customer service and handle marketing related issues.

Safety Guarantee

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We Do Not Disclose Your Private Online Communications

We honor the confidentiality of our customers' private e-mail communications with Parts Express, as well as any profile data you may create.

Opt-In and Opt-Out Newsletter

The Parts Express online newsletter is an opt-in newsletter, customers at their option can sign up to receive the electronic newsletter. Any customer at anytime can opt-out or unsubscribe to the newsletter. Clear instructions on how to unsubscribe are included with every mailing. This mailing list is never sold, rented or used by a third party.

Your Consent

By shopping with us, you consent to the collection and use of this information by Parts Express. Sometime in the future if we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we may collect, how we use it, and under what circumstances if any, we disclose it.

Our site uses cookies to store information between visits to our site. Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. Our website requires the use of cookies. Turning off cookies or rejecting the parts-express.com cookie will prevent you from accessing the website.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Parts Express possible and to enhance your overall online experience. We do not sell, trade or rent your personal information to others. We pledge to all our customers to work diligently to protect the information gathered and to seek to use the latest web technologies to provide a safe private shopping experience.

Tell Us What You Think

Parts Express welcomes your questions and comments about privacy. Please send e-mail to privacy@parts-express.com.