Parts Express Free Shipping at 98 Dollars

Our Customers' Frequently Asked Questions

Site Help at Parts Express

Parts Express FAQ Community

For over 25 years, Parts Express has been "Your #1 Source for Audio, Video and Speaker Building Components". We collected customer service related questions from other customers like you, and have assembled them here. If you need additional help, or have any questions, you can contact us via e-mail at customerservice@parts-express.com.

Shipping

What are your shipping charges?

We offer free Economy shipping to retail customers on most orders over $98 (excluding taxes) shipped within the Contiguous U.S. (excluding APO/FPO/AK/HI). Please allow 5-10 business days for delivery. Amazon orders not eligible. Orders must ship to a single address. Large, heavy or bulky items may require additional shipping charges; see product description page or shopping cart at parts-express.com for details. Some items are not Ground shippable due to weight, cube or aerosol restrictions and therefore, cannot meet Free Shipping Everyday requirements.

All other shipping charges are determined by package weight/dimension and shipping distance plus: $.99 handling fee, insurance (determined by value). UPS shipments are based on actual weight or dimensional weight, whichever is greater.

Additional fees apply to remote destinations and Saturday delivery.

Add $9.95 S&H for mail-in orders less than 5 lbs. Email sales@parts-express.com for a shipping estimate for orders exceeding 5 lbs.

Domestic: Simply add your items to the shopping cart at Step 1 of the checkout process. Enter your zip code to view your service options and charges.

International:You may see your shipping options and charges by simply entering your items in the shopping cart and completing Step 2 of the checkout process. Your options and charges appear on Step 3. Your order will process once you press "Submit" at Step 5.

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Do I have to pay a broker fee for my international shipment?

Broker fees are imposed to move goods thru the border clearing process. Broker fees are waived when UPS Worldwide Expedited (Air) Service is selected at checkout.

UPS Standard Service (Ground) to Canada are charged broker fees for orders exceding $20 USD. Orders up to $200 are charged a $10 flat broker fee. Please see chart at checkout for orders exceeding $200.

Broker fees charged are included in S&H fees.

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Are there any other charges in addition to customs and duty on international shipments?

The European Union Value Added Tax ("EU VAT") is a value added tax encompassing member states in the European Union Value Added Tax Area. Joining in this is compulsory for member states of the European Union. As a consumption tax, the EU VAT taxes the consumption of goods and services in the EU VAT area.

See VAT Rates published by the European Commission Customs and Taxation Union.(reference page 3)

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How much shipping should I include with my mail-in order?

If you expect your order to weigh 5 lbs or less, simply add $9.95 to cover your S&H. Or, email sales@parts-express.com to obtain a shipping estimate for orders exceeding 5 lbs.

If payment submitted is less than the shipment total, we will notify you of the difference and hold the order until the balance is received. In the event we do not hear from you, we will apply the original payment submitted as a credit on file.

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I refused my international order at customs.

Undelivered packages, due to refusal, are deemed abandoned and are not returned to Parts Express. Parts Express International does not issue refunds for refused, abandoned, or seized orders.

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What shipping methods do you use for U.S. shipments?

We are happy to offer fast, safe, and reliable services thru UPS.

  • UPS Ground Service
  • UPS Air Service (Next Day Air, 2nd Day Air, and 3rd Day Air.)
  • UPS SurePost (final delivery by USPS.) .
  • USPS Priority Mail

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What is your cut off time for same day shipping?

We are processing your order within minutes of receipt and ship most orders the same day if received before 4PM ET, Mon- Fri. Postal orders ship within 48 hours. We will email you a confirmation of shipment the day your order ships.

While rare, carriers may experience transit delays due to severe weather, extreme volume, and holiday schedule changes.

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What are UPS's scheduled delivery days?

Residential Destinations:
Ground Service: Monday - Friday

  • Air Service Residential/Commercial:
    Monday - Friday (Saturday delivery is available for Priority Overnight & 2nd Day Air services.
  • UPS fee is $15 per package.)

Commercial Destinations:
Ground Service: Monday - Friday
Air Service: Monday-Friday (Saturday delivery is available for Priority Overnight & 2nd Day Air services. UPS fee is $15 per package.)

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I refused delivery of my U.S. shipment.

The carrier will return your shipment to us and charge the shipping to Parts Express. Upon receipt of the refused shipment, we will provide a merchandise refund, less the return shipping expenses.

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What is DIM weight?

Dimensional weight (DIM) is a calculation used to determine billable weight for density of a shipment, which is the amount of space a package occupies in relation to its actual weight.

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I did not receive my tracking #.

We make your tracking # available to you several ways:

Shipment Confirmation Email - We will email you a confirmation within 24 hours of shipment. This email contains your tracking #. If you do not receive this email (please check your SPAM folder) email customerservice@parts-express.com to verify we have the correct email address on file.

Sign in to "My Account" and click "My Order History". The tracking # is located to the right of the applicable invoice. You may click on the tracking # link to view the transit detail.

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My order was over $98. Why did I not receive free shipping?

We are happy to provide free shipping for most orders shipping to a US address via SurePost, UPS Ground, or USPS. Items over 70 lbs. ship via truck freight to assure safe arrival and do not qualify for free shipping. You will be alerted at checkout if your cart contains truck freight items. Just give us a call at 800-338-0531 to obtain a shipping quote to your destination.

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Contact Us

Do you have technical help available to answer questions about your products?

We are happy to provide free technical support M-F 8AM-6PM ET and Saturday 9AM-2PM ET. Our expert technical team can help you thru a project or product selection.

Check out our Tech Talk forum too where hundreds of technicians, engineers, and hobbyists nationwide read and discuss electronics related questions each week. Feel free to read or participate yourself.

We have many resources available at our site, from white papers, videos, diagrams, and selection wizards to step-by-step instructions.

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Where are you located?

We are in southwest Ohio, just minutes off I-75, at 725 Pleasant Valley Drive, Springboro, OH, 45066. See directions here maps.google.com/maps. Our mailing address is Parts Express International, P.O. Box 636, Springboro, OH 45066-1158. Click here for extra mail/fax order forms

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What are your business hours?

Our Contact Center is available to answer emails and calls from 8AM-6PM ET Monday-Friday and 9AM-2PM ET on Saturday.

Our distribution facility ships orders from Springboro, Ohio Monday thru Friday.

You can shop our Springboro, Ohio retail store 6 days a week. M-F 8:00 am - 6:00 pm ET, S 9:00 - 2:00. Come in and browse! Click here to view our retail store and get driving directions

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What is your phone #?

Our Customer Service and Technical Support teams are available at 800-338-0531 Monday - Friday 8AM-6PM ET and Saturday 9AM-2PM ET.

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Do you have a company contact list?

Feel free to email us your inquiries or comments for a prompt reply. Click here to see our contact list.

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Where should I direct my feedback about your company, your products, or service?

We welcome your comments! Email feedback@parts-express.com and your feedback will be read by the Parts Express President and the Customer Service Team.

We also invite you to complete our online survey where you can rate us on your shopping experience and satisfaction level. All comments are welcome and our Customer Service Manager will respond promptly to each survey (if requested.)

Submit your survey now!

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Do you have a company directory?

Feel free to email us your inquiries or comments for a prompt reply. Click here to see our contact list.

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¿Usted tiene representantes español (espanol) disponibles?

¡Bienvenidos a Parts Express!

Parts Express es el numero 1 de sonido, de vídeo y altavoz que construye componentes para casa, oficina, y pro sonido. Nuestro catálogo está disponible dentro de los Estados Unidos o $6.00 dólares fuera de los Estados Unidos (Regresado en la forma de un cupón.)

Póngase en Contacto con Nosotros:
800-338-0531, extensión 151 (Estados Unidos, Canadá, Puerto Rico)
937-743-3000 - otras posiciones internacionales
Correo electrónico: Lilia@parts-express.com

Horas de oficina - Ayuda en español
8:00 am - 6:00 pm de Lunes a Viernes.

Métodos de Pago
United States & Canada: Tarjeta de crédito (MasterCard, Visa, American Express, Discover), PayPal, Transferencia bancaria y pagos por adelantado.

Las otras destinaciones internacionales: PayPal, Transferencia bancaria y pagos por adelantado.

Métodos de envio
United States, U.S. Territorios, y Canada - Fed Ex International Economy, Fed Ex International Ground, and USPS Priority Mail.

Las otras destinaciones internacionales: Fed Ex International Economy

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My Account / My Order

Has my order been shipped?

We ship UPS orders the same day when received by 4PM ET M-F except except on holidays. USPS orders are shipped within 48 hours or receipt.

We will email you a confirmation the day of shipping. If you did not receive an email confirmation, please check to see if it was directed to your SPAM folder. If not, please email customerservice@parts-express.com to confirm we have an accurate email address on file.

You may check the status of your order at our website. Just sign in, click on "My Account" and select "My Order History."

Severe weather conditions, extreme volume, and delayed payment authorization may prevent same day shipping.

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Can I change my order after it has been submitted?

Because we ship most orders the same day, orders are processed immediately, once they are submitted to us.

If you wish to add parts, we are happy to take a second order for the additional items. Check here for Free Shipping Everyday eligibility.

If you wish to remove parts and the order has not shipped, we can void your original order and enter a new order. Please note that if you paid via credit card, a second authorization is obtained for the new order. The authorization obtained on the original order will drop off in a few days.

Important Credit Card Authorization Information
When a credit card payment is submitted, the order amount is instantly routed to a credit card authorization center for approval. When authorized, the order amount is “held” by the bank while the order processes for shipment. Only once the order ships do we charge your card. If, for any reason, the order does not ship, the initial authorization will automatically drop off within several days.

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Payment

Is PayPal a payment option?

PayPal is a 3rd party Internet service that accepts and makes payments between a buyer and a seller. The buyer deposits a sum of money to their PayPal account; PayPal submits payment to the seller. See PayPal Help Desk: http://www.paypal.com/cgi-bin/webscr.

We accept PayPal payments from "Verified" PayPal users in the U.S., Canada, and many international destinations. Simply select PayPal at checkout.

1.Submit your payment to payments@parts-express.com.
2.Reference your order # in the message field on the payment screen.
3.Please verify your order "bill-to" address matches your PayPal account "bill-to" address.
4.Sorry, PayPal orders cannot be revised. Please review order carefully before selecting "Submit."
5.Over payments and credit for items not shipped are refunded to your PayPal account.

Payments are charged to your PayPal account when you submit your order. We will process your order promptly, usually the same day, once we receive confirmation funds have cleared. PayPal E-Checks may take up to 5+ business days to clear.

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What are your payment terms for International orders?

PayPal - Available to Canada and many other international destinations.

Wire Transfer - We accept Wire Transfer as payment to all other international destinations. Please include $25 USD to cover fees imposed by the sending and receiving bank. In the event of an over-payment, we will apply a credit on file toward future purchases. Please allow up to 5 days for order processing. Email sales@parts-express.com to receive our bank routing information.

Credit Card - Available to Canadian customers. We accept Mastercard, Visa, Discover and American Express.. At checkout, enter your credit card number, card expiration date, the name which appears on the card, and the CVV2 code. To avoid an order delay, please verify your bill-to address matches the bill-to on file with your card issuing bank.

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Can I pay with a credit card?

Yes, we offer our U.S. and Canadian customers the option to pay with credit and debit cards in U.S. dollars. We accept Mastercard, Visa, Discover and Amex. At checkout, enter your credit card number, card expiration date, the name which appears on the card, and the CVV2 code. To avoid an order delay, please verify your bill-to address matches the bill-to on file with your card issuing bank.

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Do you accept bank checks such as money orders and cashier's checks as payment in advance for my order?

Orders paid with guaranteed funds (money order/cashier's check) will ship within 24 hours of receipt during normal business hours. Please include $9.95 S&H for orders less than 5 lbs.

If your order exceeds 5 lbs, email sales@parts-express.com for a shipping estimate. If the payment submitted is less than the shipment total, we will notify you of the difference and ship the order upon receipt. In the event we do not hear from you, we will apply the original payment submitted as a credit on file which may be refunded at your request.

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Can I pay for my order with wire transferred funds?

Yes, you may select Wire Transfer as a payment method at checkout. Please include $25 USD to cover fees imposed by the sending and receiving bank. In the event of an over-payment, we will apply a credit on file toward future purchases. Please allow up to 5 days for order processing.

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Do you allow COD shipments?

COD service is not available but we offer many other convenient options.

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Can I use a Visa gift card to pay for my order?

Yes, we accept Visa Gift Cards from our U.S. customers. Contact the issuing bank's Customer Support Center to register your name, address and phone # prior to placing your order .

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What are your open account payment terms?

Our open account terms are Net-30 and are available to U.S customers. U.S. Public schools and government agencies need only submit an authorized signed purchase order by mail for immediate consideration.

Please provide a purchase order # when using Net-30 payment terms.

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Do you accept checks as payment in advance for my order?

Yes! We accept personal checks, company checks, and bank certified checks. We use Certegy as our check verification source. With Certegy approval, your order will ship within 24 hours of receipt during normal shipping hours.

Orders paid with a certified check will ship within 24 hours of receipt during normal shipping hours. All other personal checks are held 3 weeks for clearing of funds (or you may provide an image of the paid check to expedite your order.) Checks should have a preprinted name, drawn on a U.S. bank and in US dollars.

Include $9.95 S&H for orders less than 5 lbs. If your order exceeds 5 lbs, email sales@parts-express.com to obtain a shipping estimate. If the payment submitted is less than the shipment total, we will notify you of the difference. Your order will ship promptly upon receipt. In the event we do not hear from you after two attempts to reach you via email, we will apply the original payment submitted as a credit on file which you may request as a refund.

Returned check fee: $30.00 plus any legal fees incurred if applicable.

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What is the difference in a credit card "authorization" and a credit card "charge?"

When a credit card payment is submitted, the order amount is instantly routed to a credit card authorization center for approval. When authorized, the order amount is “held” by the bank while the order processes. Only once the order ships do we charge your card. If for any reason the order does not ship, the initial authorization will automatically drop off within several days.

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What is a credit card CVV2 code?

The CVV2 code is a security code printed or embossed on your credit card by your issuing bank. Visa, Master Card, and Discover print a 3-digit code on the back of the card. American Express embosses a 4-digit code on the front of the card.

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Returns & Warranties

What is your refund policy for new/unused products?

If for any reason you decide the part does not suit your application or just isn't for you, simply return it in new, pristine condition within 45 days of the invoice date, postage paid, and we will provide a full merchandise refund.

Merchandise returns over $250 require an RA#. Email customerservice@parts-express.com.

Please return product with original cartons, outer shipping cartons, and boxes, (including factory packaging, foam, fillers, and padding), hardware such as grills, screws, and printed material such as booklets, manuals, and instructions to avoid restocking fees. Avoid using duct tape. Do not allow damage to manufacturer's packaging.

Do not return products with signs of use. I.e. mounting marks/scratches, solder on the connectors, sealing caulk, dirt, and sawdust or other debris.

Sorry, product purchased prior to 45 days is not returnable.

Please read Terms & Conditions before returning products

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My product is defective.

All products carry a minimum 90-day warranty against manufacturer defects. Some products are warranted thru the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See the detailed warranty instructions on the product detail page at our website.

If the product is to be returned to Parts Express, contact our Technical Support Team at tech@parts-express.com to discuss the nature of defect and receive a return authorization #.

All defective returns are evaluated upon receipt. Refunds are not permitted on products defective as a result of misuse. A speaker with a burned voice coil is not deemed defective and is not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty. While we do not accept returns on speakers with burned voice coils, they may be returned, postage prepaid, for evaluation. Email tech@parts-express.com to obtain a Return Authorization (RA#.)

Characteristics of a burned voice coil:

  • Distinct burn odor.
  • Discolored/black spider around base of cone.

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A return form was not included in my shipment. Do I need one?

No, but to avoid a delay in processing your return, please contact us for a return authorization # (RA#.)

Defective Products: tech@parts-express.com or 800-338-0531, option 1.

All other returns: customerservice@parts-express.com or 800-338-0531, option 2.

  • Pack your return carefully to avoid damage in route to us. If necessary, place your return inside another shipping carton.
  • Write your RA# on the outside of your package.
  • Insure the package for the price paid for merchandise being returned.

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Are there any product return restrictions?

  • Special orders
  • Books
  • CDs
  • Instructional videotapes
  • Software
  • Custom cut cable/wire
  • Grill cloth
  • Tubing
  • Special order products
  • Speakers with mounting marks, signs of use, or burned voice coils (distinct burn odor and a discolored/black spider around the base of the cone.)
  • Speaker purchases include detailed testing instructions. Test/audition speakers before mounting/installing.

Auditioning Your Speaker

To "audition" a speaker without scratching or marking it will require getting it into the speaker cabinet and listening to it play without actually mounting it with screws. This can be done by tilting the cabinet back and setting the speaker in place. If the cabinet has bare wire leads, just wrap them around the solder lug connector on the back of the speaker to make the electrical connections. A friend can help hold the speaker in place while you listen to the new speaker. This is, of course, not an optimal way to listen to a speaker, but will give you the opportunity to identify major response problems or poor tonal characteristics prior to mounting.

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How do I fill out the return form?

  • On the form, select the item(s) you wish to return and enter the return quantity.
  • From the drop down list, select the applicable return reason.
  • Indicate if you wish to exchange the item or prefer a refund.
  • Provide any helpful details regarding the return in the "Additional Information" section. If a credit card refund is to be processed, please include the credit card #, expiration date, and security code (otherwise, refund will be applied as a store credit.)
  • Enter your RA# (required for defective items and returns over $250.) To obtain an RA #, email customerservice@parts-express.com.
  • Select "Generate Return Form."
  • Print the return form.
  • Clip the mailing label and affix to the outside of your return package.
  • Place the return form inside the package.
  • Pack the product to protect it from damage and return postage paid via insured ground service.

Please read important Return Terms and Conditions before returning product

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What is your speaker return policy?

Variables such as sound and tone are subjective to the listener.While we do not guarantee the suitability of a specific speaker to a specific application, we provide a period of 45 days from the date of invoice in which you may return any speaker in new, resalable condition, for any reason.

Speaker Defects occur even in the most expensive of speakers from the most respected names in the business.Contact a Parts Express Technical Advisor immediately if you suspect you have received a defective speaker. We will provide a full refund, including return ground shipping charges.

Speakers must be free of mounting marks or scratches (especially around the mounting holes), solder on the connectors, sealing caulk, dirt, sawdust, or other debris to avoid a minimum 25% restocking fee.In extreme cases, refunds or credits may not be offered.

A speaker with a burned voice coil is not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty.We do not make exceptions to this practice. While we do not accept returns on speakers with burned voice coils, they may be returned, postage prepaid, for evaluation. Email tech@parts-express.com to obtain a Return Authorization (RA#.) Customer pays return shipping. Characteristics of a burned voice coil are a distinct burn odor and a discolored/black spider around the base of the cone.

Package the product to protect it from damage in transit to Parts Express.Insure the package for the value of the product.In the event the returned package is damaged in transit to Parts Express due to insufficient packaging, please file a claim with the shipper. Insufficient packaging may be cause for some shippers such as Fed Ex to deny damage claims.

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What is your restocking fee?

Restocking fees are generally 30% of the purchase price and are applicable when a returned product is not in new, re-sellable condition (except defective merchandise) or does not include all accessories, instructions, manuals, etc.

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How do I "audition" my speaker without installing or mounting it?

To “audition” a speaker without scratching or marking it will require getting it into the speaker cabinet and listening to it play without actually mounting it with screws. Tilting the cabinet back and setting the speaker in place can do this. If the cabinet has bare wire leads, just wrap them around the solder lug connector on the back of the speaker to make the electrical connections. A friend can help hold the speaker in place while you listen to the new speaker. This is, of course, not an optimal way to listen to a speaker, but will give you the opportunity to identify major response problems or poor tonal characteristics prior to mounting.

Speaker defects occur even in the most expensive of speakers from the most respected names in the business. Email tech@parts-express.com if you suspect you have received a defective speaker.

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Do I need a return authorization # to return products?

An RA # is not needed except when the item is defective or the return amount exceeds $250. If your return requires an RA#, email customerservice@parts-express.com.

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My product does not work.

Please accept our apologies if you received a product that does not perform properly. Please notify our Technical Support team to discuss the product failure and to determine if a replacement is necessary or if a different product would better suit your application.

Email tech@parts-express.com.

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What is your processing time for exchanges/ refunds?

Please allow 7-10 business days to complete an exchange or refund.

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Can I return product if I don't have the manufacturer's packaging, instructions manuals, accessories?

Yes, we accept product returns within 45 days of invoice when in new, resalable condition. We will process a prompt merchandise refund, less a minimum 20% restocking fee, which covers the cost to replace accessories, manuals, etc.

Please read Terms & Conditions before returning product

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What is a return service label (RSL)?

An RSL is a prepaid shipping label provided to continental U.S. customers to return product via at the expense of Parts Express. We gladly issue RSL's in the event we have shipped an incorrect part to you.

We will issue an RSL either via email or mail, at your preference.

Simply place the label on the package and give the package to any Fed Ex driver or Fed Ex facility. RSL's are valid for 10 days from the date issued. In the event the label is not used before the expiration date, please return your shipment prepaid and we will refund upon processing the return.

Fed Ex generally issues RSL's within 2 days of the request.If you selected email as a method of receipt and have not received it in 2 days, please verify the email was not forwarded to your SPAM folder. Otherwise, allow us to follow-up with Fed Ex. Email customerservice@parts-express.com.

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My return was lost/damaged in transit to Parts Express.

In the event of a lost or damaged package, file a claim with the carrier you used for the return shipment. To avoid damage, pack the product carefully and in a secure outer carton. Do not use the manufacturer’s package as the outer shipping carton. Return all packages insured.

We will provide images of damage as your request.

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Ordering

Do you have a minimum order requirement?

We do not require a minimum order for destinations within the U.S., U.S. Territories, and Canada. All other destinations, please order a merchandise minimum of $50 USD.

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What is your handling fee?

We add a $.99 handling fee to every order. This fee, along with the insurance fee, is included in your final S&H charge.

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Do you charge sales tax?

We are required by law to collect sales tax from customers who purchase at our retail store or when a purchase is shipped to an Ohio address Tax is applied to the merchandise and shipping charges (per the State of Ohio.) Tax Exempt customers, please fax your Tax Exempt Certificate to 937-743-1677, Attention Accounting Manager. Click here to obtain a Tax Exempt form

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Do you ship to international destinations?

We are happy to ship to international destinations. Refer to the Permitted International Destinations chart to see your country’s payment/shipping options. Sorry, we are unable to ship to locations not shown.

Canada:

  • UPS Standard Service (Ground): S&H shown at checkout includes custom/duty charges and broker fee. No broker fee for orders less than $20. $10 broker fee for orders up to $200. See chart at checkout for orders greater than 200.
  • UPS Worldwide Expedited Service (Air): Broker fee waived. S&H shown at checkout includes custom/duty charges.
  • USPS Priority International Mail

All other international destinations:

  • UPS Worldwide Expedited Service (Air): Broker fee waived. Duty/taxes and other fees imposed by the receiving country may apply at time of entry. Unclaimed/refused orders are deemed abandoned and seized by the carrier. We do not accept or refund abandoned orders.
  • USPS Priority International Mail: Available to Japan, Australia, Great Britain, Germany, and Italy.

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Can I mail my order to you?

Sure. Simply fill out our order form and mail it to Parts Express International, 705 Pleasant Valley Drive, Springboro, OH 45066-1158.

We accept personal checks, company checks, and bank certified checks. We use Certegy as our check verification source. With Certegy approval, your order will ship within 24 hours of receipt during normal shipping hours.

Orders paid with a certified check will ship within 24 hours of receipt during normal shipping hours. All other personal checks are held 3 weeks for clearing of funds (or you may provide an image of the paid check to expedite your order.) Checks should have a preprinted name, drawn on a U.S. bank and in US dollars.

Include $9.95 S&H for orders less than 5 lbs. If your order exceeds 5 lbs, email sales@parts-express.com to obtain a shipping estimate.

If the payment submitted is less than the shipment total, we will notify you of the difference. Your order will ship promptly upon receipt. In the event we do not hear from you after two attempts to reach you via email, we will apply the original payment submitted as a credit on file which you may request as a refund.

Returned check fee: $30.00 plus any legal fees incurred if applicable.

Click here to obtain order form

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Will my order ship today?

We are processing your order within minutes of receipt and ship most orders the same day if received before 4PM ET Mon- Fri. Postal orders ship within 48 hours. We will email you a confirmation on the day of shipment.

While rare, carriers may experience transit delays due to severe weather, extreme volume, and holiday schedule changes.

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Do you backorder out of stock items?

United States: In the event we do not have sufficient stock to fulfill your order, we will backorder it for you with no additional S&H fees. Multiple out of stock items on the same order will ship together when they become available. We will email you a confirmation the day of shipment. Parts Express will select the carrier for backorder shipments and may vary from the original method selected.

All other destinations: Sorry, we do not backorder to international and FPO/APO destinations. Out of stock items will be removed from your order for re-order when stock is replenished.

The estimated time of arrival (ETA) is based on the manufacturer's availability and lead times.

Sign up to receive an email notification when the product is in stock. On the product detail page, click "Email me when this product is in stock" and enter your email address.

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Do you sell gift cards/certificates?

Yes. Just email sales@parts-express.com and provide the value (minimum $25), who the certificate is for, and where you would like us to mail it. We will contact you for payment information and mail the certificate, along with our full-line catalog, the same day. To redeem a gift certificate, just give our phone representatives a call at 800-338-0531 and provide the gift certificate number displayed on the face of the certificate.

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Will you let me know when a backordered item is expected to be in stock (ETA)?

Yes! Just enter the part # in the search field at our home page to see stock availability. Out of stock parts will display an estimated time of arrival.

ETA's are based on the manufacturer's availability and lead times may change. In the event the manufacturer or supplier extends an ETA beyond 5 days of the orginal ETA, we will notify you via email.

Sign up to receive an email notification when the product is in stock. On the product detail page, click "Email me when this product is in stock" and enter your email address.

Once your backorder ships, we will email you a confirmation of shipment.

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Will you special order items that are not on your website?

Yes, please ask us to check with our many suppliers and manufacturers if you do not see what you need at our website. We can normally special order any item our manufacturers provide. Email sales@parts-express.com to inquire. Some manufacturers have minimum quantity requirements. Special orders are non-cancelable/ non-returnable and payable in advance .

We also welcome your product suggestions! Just email a description, it's application and if possible, a manufacturer's name/part # and our product team will research sources and cost competiveness to see how it fits our parts line-up. Email newproducts@parts-express.com.

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May I phone in my order for pickup at your retail store?

With the distribution center at our backdoor, we have over 15,000 items available for pick up TODAY! Our trained sales staff is ready to help you with your selection. Stop in to see all the items on display. See and touch before you buy. We are located just minutes off I-75 in southwest Ohio. Store hours are 8-6 ET M-F and 9-5 S. Orders can be phoned in ahead of time and picked up approximately 30 mintues later. Just give us a call at 800-338-0531 or 937-743-3000.

See our store and driving directions

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Affiliate Program

What is a parasite? What is your policy regarding parasites?

The term "parasite" refers to malicious software (including browser plug ins, helpers, toolbars, popups, etc.) that intercept and modify affiliate links. This is also known as "unsolicited commercial software" and is often aligned with spyware. Parasites essentially "hijack" the affiliate link and change it, effectively stealing the commission from the rightful affiliate. This software is primarily installed unknowingly, often without the end user's consent. For a full description of parasite software, how it gets loaded, and how to remove it, visit Doxdesk.com.

If we notice that any of our affiliates are parasites, they will immediately be banned from the program. Please e-mail us if you suspect that one of our affiliates may be a parasite.

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How many products can I display on my site?

You may display as many products as you like, however, you may not attempt to duplicate our site in any way.

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Who can participate?

About anybody who runs a website or blog! Whether you run a large commercial web site, a small personal blog, a non-profit site or anything in between you're welcome to apply to join the program. We also allow owners of opt-in e-mail newsletters. All applications are manually reviewed, and we reserve the right to refuse any application that does not meet our criteria, especially if the site or e-mail list contains objectionable material, participates in unsolicited e-mailing, is a "parasite", or if it violates the Commission Junction Publisher Requirements. We also review all active publishers from time to time and will remove affiliates who have an outdated site, broken links, are doing unauthorized keyword bidding, sending out non opt-in email or misrepresenting their association with Parts Express.

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Does Parts Express have a Product Data Feed available?

Yes, please let us know that you are interested in our product feed. Please contact us at affiliates@parts-express.com

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How are commissions paid?

Commissions are paid on monthly net sales, and do not include returns, sales tax or shipping and handling. Commission Junction manages payment of commissions or bounties on behalf of Parts Express. Payments are made monthly after Commission Junction has received payment and the partner/affiliate has earned at least $50.00 in commissions in relation to funds received. This policy allows Commission Junction to pay commissions in a faster and more efficient manner.

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I need more help!

Here are a few resources you may find useful:

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Can I take orders on my site?

No. Our frequent product updates, promotional price changes and in-stock availability verification are all part of our integrated shopping environment. In order to ensure product availability tracking, reporting and superior customer service, we must host the transaction. We take care of the order, customer service and fulfillment so you can focus on your website and traffic development.

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What is an affiliate program? How does it work?

An affiliate program is a revenue sharing program where the affiliate (you) sends traffic to a merchant's web site (us) in exchange for commissions. When a visitor to your site clicks on the affiliate link to our site and completes a purchase, you get a commission on every item they buy.

We have partnered with Commission Junction to provide our affiliates with tracking, reporting, prompt monthly payments, and the flexibility of becoming an affiliate for any of their other merchants.

Once you sign up for and are accepted to our program, you'll go to the Commission Junction site where you'll create your own personal and secure account. Here you can log in at any time to get our banners and links, find out about commissions earned and see all relevant statistics related to your account.

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My site isn’t live yet. Can I still be an affiliate?

If you submit an application for a site we can't access or is currently under construction, you will receive a rejection email. However, if you can let us know ahead of time what your plans are for the site, or let us see a 'beta' version of your site, we may be able to pre-approve your application. For best results please do not apply for our affiliate program until your site is fully active.

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How do I get started?

Step 1: Sign up for Commission Junction! If you're already a Commission Junction publisher, click here to become a Parts Express affiliate!

Step 2: We manually review all applications within 5 business days. Once your application has been approved, we will send you setup instructions as well as a link to all of our banners and text links that you can then add to your website.

Step 3:
Collect your commissions and smile.

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Does it cost anything to participate?

Participation is completely free. As long as you are an active affiliate, all you need to do is keep linking and collect your commissions.

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What is included in the affiliate membership?

You'll receive access to banners, links and information about great products to feature on your site. You'll also receive access to the Affiliate Member Center, where you can get more banners, generate links and get data feeds to further customize your Parts Express referrals to your visitors. You'll also have the support of the Parts Express Affiliate account team, and all the great tools our partner Commission Junction. We make it as easy as possible for you to get the most out of the program.

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How do I create links to Parts Express?

Current affiliates can get links, including banners and text ads in the Commission Junction Members Areas. We regularly update our links, to include lots of resources to help you sell. You're also welcome to create links of your own, as long as they conform to the Commission Junction Publisher Requirements and do not misrepresent the Parts Express brand. Feel free to link to the home page, category pages (like Home Audio / Video for example) or to product pages directly. If you don’t see a banner that suites your needs then please contact us with a custom banner request at affiliates@parts-express.com

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Who is Commission Junction and why is Parts Express using their service?

Parts Express has teamed with Commission Junction, a leader in third-party affiliate marketing programs to handle our affiliate program. Commission Junction will be able to provide affiliates with trusted third-party tracking, real-time reporting, and monthly commission checks. For more information about Commission Junction, and learn more about affiliate marketing, you can visit the Commission Junction Support Center.

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What about product returns?

If a user returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction. If a product is returned in exchange for new merchandise, or if goods are lost or damaged and we ship replacement goods to the customer, your commissions will not be affected.

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How are sales tracked from my site?

Once your application is accepted, you will be given a unique affiliate ID by the affiliate network as well as custom-formatted links that will ensure that traffic coming from your site is properly tracked. We maintain a 30-day cookie, meaning that if a visitor clicks on a link from your site, you are credited with the sale as long as the visitor purchases within 30 days.

Commission Junction records all transactions from your site in real time, meaning that all impressions, links, and sales are tracked instantly. The Commission Junction Members Areas have all of the reports and tracking resources you'll need to see how you're doing. You can use these reports to find out which of your links are performing the best and to optimize your site for maximum sales.

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What kinds of links are available to use for my website?

Once approved as an affiliate, you'll have access to a variety of links to feature on your website. The types of links include multiple sizes of banners and buttons, text links to department, category and item pages, as well as a product data feed option.

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How long does it take for a sale to be recorded?

Using Commission Junction web-based technology, you can track the sales you are earning in near real-time. However, a sale will not be confirmed and eligible for commission until approximately 30 business days from the time it was delivered. This process will allow us to address fraudulent orders, canceled orders, credit card denials, and customer discounts.

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Is there anything else I need to know?

Yes. By participating in the Parts Express affiliate program, you agree to our supplemental Terms and Conditions. Please contact us if you have any questions about any of these.

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I'm signed up, now what?

Once your application is approved, you will receive an e-mail welcoming you into our affiliate program. It will include all the instructions you need to get started. If you are ready to start adding links to your site, please take a look at "How do I create links to Parts Express".

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I need to contact Parts Express regarding the affiliate program.

The best way to contact us if you have any questions or problems is to e-mail us at affiliates@Parts-Express.com.

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Pricing / Quotes

Do you match competitor pricing?

In the rare occasion a competitor is advertising a new, in-stock product at a lower price than Parts Express, we will make every effort to match their price. Email the current ad or site to sales@parts-express.com for a quick reply.

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Do you offer wholesale or dealer pricing?

Yes! Our Wholesale program offers a valuable savings exclusively to installers, retailers, service shops, manufacturers, and exporters. Just provide a copy of your business license and submit your application on-line. Upon approval, you have immediate access to your confidential wholesale website and price list.

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Can I mix part #'s in order to get the quantity price discount?

Because our price is based on the cost of each individual part # and may not be the same across a product category, price breaks apply per individual part number only.

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Do you have discounts available for large quantity purchases?

Yes, we appreciate the opportunity to quote your large quantity needs. Look for the "Request a large quantity quote" link on every product detail page. Or, email part #'s, quantities, and your ship-to zip code to sales@parts-express.com for a price quote and shipping estimate.

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Do you allow FOB destination?

The prices listed on this website are FOB Springboro, Ohio, payable in U.S. dollars.

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The catalog price is different than your website price.

Due to market fluctuation and the possibility of errors, catalog pricing may not reflect the most current or accurate price. Please see current price at our site. Parts Express is not obligated to honor inaccurate pricing in our catalog or website.

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Do you offer a special pricing plan to schools?

Yes, we have a dedicated sales team to support your classroom, media center, library, IT, maintenance, stadium, and auditorium needs. Click here for more information about our EDU program: education.parts-express.com/.

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Parts Express Literature

Do you have a digital version of your catalog available?

Yes, you may see our catalog anytime online in an easy to use digital format. Browse page by page, insert notes, and bookmark important sections and pages.

Also view our sales flyer online in digital format.

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Do you mail a printed catalog?

Yes, we mass mail our catalog once per year to all active U.S. and U.S. Territory customers or click here to request a free copy. You can expect delivery via USPS in about 10 days. International customers may email sales@parts-express.com to request a catalog. Please provide payment of $6 USD for postage, which is refundable to you via a $6 coupon, included with your catalog, toward your first purchase.

You may also see our easy to to use online digital catalog to browse page by page, insert notes, and bookmark important sections and pages. View now!

View our sales flyer online in digital format

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Do you carry other parts not shown in your catalog?

Yes! We add new items to our inventory regularly after each yearly catalog printing so be sure to visit our site often to see the most current product selection and price.

If you do not see the product you need at our site, ask us to check with our many suppliers and manufacturers for availability. We can normally special order any item our manufacturers provide. Email sales@parts-express.com to inquire. Some manufacturers have minimum quantity requirements. Special orders are non-cancelable/ non-returnable and payable in advance.

We also welcome your product suggestions! Just email a description, it's application and if possible, a manufacturer's name/part # and our product team will research sources and cost competiveness to see how it fits our parts line-up. Email newproducts@parts-express.com.

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Will a catalog be included with my order?

We include our full line catalog with every new customer order when box size permits (excludes USPS 1st Class Mail option.) Or, upon request, we will include our catalog with your order. Just enter "Catalog" in the part # field at the shopping cart. You may also see our easy to to use online digital catalog to browse page by page, insert notes, and bookmark important sections and pages. View now

View our sales flyer online in digital format

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I haven't been receiving your catalog. Did you drop me from your mailing list?

All U.S. customers who have made a purchase within a 12-month period will receive our yearly published catalog. If you have not made a purchase within the last 12 months, but would like a free copy of our catalog, please email customerservice@parts-express.com to verify we have your current mailing address.

Order our free catalog

View our catalog online in digital format

View our sales flyer online in digital format

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Remove me from your mailing list.

If you prefer not to receive a printed catalog or flyer, just let us know at customerservice@parts-express.com. If we are in process of a new flyer or catalog mass mailing, you may receive one addtional flyer or catalog after submitting your removal request.

If you would like to continue viewing our catalog and flyers, visit our easy to use online digital format where you can browse page by page, note selected items, bookmark pages, and more.

View catalog

View sales flyer

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How often do you mail sales flyers?

We mail 6-8 sales flyers per year, presenting great deals and introducing new brands and products. Click here to view our current sales flyer online in digital format.

Also, be sure to sign up for our email flyer, bringing you special deals on popular products as well as surplus buyouts and clearance items.

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Security & Privacy

Is it safe for me to use my credit card to order on your website?

We guarantee that every online transaction you make will be 100% safe.This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store.Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.If the unlikely event your bank does hold you liable for any portion of the $50, we will cover the entire liability for you, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server.

In the event of unauthorized use of your credit card, notify your credit card provider in accordance with its reporting rules and procedures.

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Will you SPAM me if I give you my email address?

No, we will email you only to confirm shipment of orders you place or if we have a question about an order we are processing for you and cannot reach you by phone.

We are fully committed to our customer's confidentiality. We are a member of the Direct Marketing Association and follow their guidelines explicitly.

With your permission, we will also send you our email sales flyer to notify you of new products, and special deals. Sign up to start receiving our email flyer of special deals, closeouts, surplus buyouts, and new product arrivals.

You may at anytime opt-out or unsubscribe to the email flyer. Clear instructions on how to unsubscribe are included with every mailing. This mailing list is never sold, rented or used by a third party.

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Is your website secure?

When you place orders or access your order information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

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Why does Parts Express use cookies?

Our site uses cookies to store information between visits to our site. Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. Our website requires the use of cookies. Turning off cookies or rejecting the parts-express.com cookie will prevent you from accessing the website.

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Parts Express
725 Pleasant Valley Dr.Springboro,OH45066USA
800-338-0531

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